Delivery & Returns (Mail Order Sales Only)
FREE UK DELIVERY ON PURCHASES NOT RETURNED
It is important to us that your purchases are delivered quickly and in tip top condition. All items are wrapped in tissue and sent either by Royal Mail Signed for delivery, or in the case of mother of the bride Interlink courier. We aim to dispatch same day as your order, or next working day at the latest. If we do not have an item in stock we will inform you immediately. We provide delivery free of charge provided the item is retained. If you return any item (see returns policy below) we will deduct from your refund the initial delivery charge incurred in sending it to you.
DELIVERY TO EUROPE
We can arrange delivery to Europe by either Royal Mail or courier which will be at your cost. Please contact to establish delivery price.
DELIVERY TO THE REST OF THE WORLD
We can arrange delivery to the rest of the world by Royal Mail or courier which will be at your cost. Please contact to establish delivery price.
CANCELLATION AND RETURNS POLICY (MAIL ORDER ONLY):
You may cancel or return all items purchased from us, including mother of bride items. To do so you must notify us in writing (which includes e-mail) informing us of your reason for cancellation/return. To avoid misunderstandings we do not accept notification by telephone.
If you wish to return any item you may do so within 5 days of receipt, provided it is received by us undamaged, in original condition, unused, with all labels unremoved and intact. We reserve the right to refuse a refund on any item affected by make-up, perfume, other fragrances, smoke or other defects. Mother of bride items MUST be returned by Interlink, using the original box in which it was sent to you. Currently (January 2014) this costs £30. All other items may be returned either via Interlink or via Royal Mail Signed for dervice using the original box in which it was sent to you. We do not accept returns by any other delivery method. If returning by Interlink please contact us and we will arrange for the item to be collected from you. We do not provide free returns. We will pay Interlink for their service and debit the cost from your refund. If you return by Royal Mail Signed for service, you pay their charges when posting.
For the avoidance of doubt purchases made in the shop cannot be returned for a cash refund. We may, at our discretion, permit returns but only for a credit note which can be spent at any time.